Returns & Refund Policy
Due to the perishable nature of our fresh Maine potato donuts, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to resolve any issues with your shipment.
Document the Issue
Take clear photos of the packaging and the donuts to help us understand what went wrong with your order.
Contact Support
Email our customer service team with your order number and the photos within 24 hours of receiving your delivery.
Review Process
Our team will review your request immediately to determine if a replacement or a refund is the best solution.
Resolution
Once approved, we will process your refund to the original payment method or ship out a fresh batch of donuts at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing